A.1 What if the hardware is not recognized by the software?
If the software does not recognize the hardware when plugged in, verify the following:
- Are the drivers installed correctly? While the drivers should install automatically, due to varying operating systems and configurations, the driver process may not install correctly. See Section 2.3.2 for manual installation instructions.
- Verify that the user directory points to the correct location. It should point to the parent directory of the Devices folder on the PC. See Section 5.3.1.1 for more details.